Politique d’expédition

Shipping Policy

Thank you for shopping with Silver 925. We aim to process and deliver your jewelry safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order has been confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you may receive a confirmation with tracking information when available.

Shipping Rates

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Free shipping is available on orders of 500 DH or more.

Orders below 500 DH may be subject to a shipping fee, which will be shown at checkout.

Estimated Delivery Times

Delivery times depend on your location and the shipping method available for your order.

Please note that delivery estimates are provided as a guideline and may be affected by weekends, public holidays, carrier delays, customs processing, or circumstances outside our control.

Order Tracking

If tracking is available for your shipment, you will receive tracking information after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Silver 925 is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Packages

If your order is significantly delayed or you believe your package has been lost, please contact us so we can assist you.

Carrier delays can occasionally occur and may be outside the control of Silver 925.

International Orders

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

Customs processing may also cause additional delivery delays.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery and provide your order number along with clear photographs of the package and affected item(s).

We will review the situation and assist you with the appropriate next steps.