Frequently Asked Questions
About Our Jewelry
What is 925 sterling silver?
925 sterling silver means the metal is 92.5% pure silver, mixed with 7.5% other metals (usually copper) for added strength and durability. It is the standard for high-quality silver jewelry.
Is your jewelry hypoallergenic?
Yes! Our 925 sterling silver jewelry is suitable for most people with sensitive skin. We also carry hypoallergenic earrings with zirconia stones for extra peace of mind.
Will my silver jewelry tarnish?
Sterling silver can tarnish over time when exposed to air, moisture, or chemicals. With proper care and storage, tarnishing can be minimized. Check out our Jewelry Care guide for tips.
Orders & Shipping
How long does shipping take?
Shipping times vary depending on your location. You will receive a tracking number once your order has been dispatched.
Can I track my order?
Yes! Once your order ships, you will receive an email with your tracking information.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination.
Returns & Refunds
What is your return policy?
We want you to love your jewelry. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order to arrange a return or exchange.
What if my item arrives damaged?
If your item arrives damaged or defective, please contact us immediately with photos and we will resolve the issue promptly.
Still have questions?
Don't hesitate to contact us — we're happy to help!